That certain companies, including Ryanair, had decided to incorporate into their general terms and conditions of sale, a clause prohibiting passengers to assert their rights through third parties, has just been the subject of a first sanction in Lithuania.
In order to contain a dispute which had become very important, particularly since websites for the protection of air passengers, the airlines had tried to force passengers to make their complaints themselves and without assistance.
Such a clause has been recognised as untenable in Lithuania. This decision is welcomed by our law firm, which is fighting in France against the same abusive nature of such a clause.
We are eagerly awaiting the first decisions on this matter in France.